SHIPPING & RETURNS

SHIPPING POLICY

1. Shipping Methods and Timeframes:

We offer several shipping methods, including standard and express delivery.
Estimated delivery times vary depending on the shipping method selected and the destination. Please refer to the checkout page for specific delivery estimates.
Orders are processed and dispatched within 5 business days (excluding weekends and holidays) of receiving payment, unless otherwise stated.

2. Shipping Rates:

Shipping rates are calculated based on the weight of the package, the selected shipping method, and the destination.
Free shipping may be available for orders above a certain value. Please refer to the checkout page for details.

3. Shipping Restrictions:

4. Order Tracking:

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information.
You can track your order using the provided tracking number on our website or through the courier's website.

5. Delivery Issues:

In the event of a delayed delivery or non-receipt of your order, please contact us at [contact email/phone number] and provide your order number.
We will investigate the issue and work with the courier to resolve any delivery problems as quickly as possible.

6. Incorrect Address:

It is the responsibility of the customer to ensure that the shipping address provided during checkout is accurate and complete.
We cannot be held responsible for orders shipped to incorrect addresses provided by the customer. Please double-check your shipping address before completing your order.

7. Delivery Confirmation:

All deliveries require a signature upon receipt. If you are not available to sign for the delivery, the courier may leave a card with instructions for re-delivery or collection from a local depot.

8. International Shipping:

9. Contact Us:

If you have any questions or concerns about our shipping policy, please contact us.

10. Policy Updates:

We reserve the right to update or modify this shipping policy at any time without prior notice. Any changes will be effective immediately upon posting to our website.

1. Returns Eligibility:

We accept returns and exchanges on most items within 14 days of the purchase date, provided they meet the following conditions:
- The item is unused, unworn, and in its original condition with all tags and packaging intact.
- Proof of purchase is provided, such as a receipt or order confirmation email.
- The item is not included in our list of non-returnable items (see section 2).

2. Non-Returnable Items:

The following items are not eligible for return or exchange:
- Personalized or customized items.
- Items that have been used, damaged, or altered after purchase.
- Gift cards or vouchers.

3. Returns Process:

To initiate a return or exchange, please contact our customer service team to obtain a returns authorization (RA) number.
Please package the item securely and include the RA number along with your name, address, and order number inside the package.
Send the item back to us using a trackable shipping method. The cost of return shipping is the responsibility of the customer, unless the return is due to a faulty or incorrect item received.
Once we receive the returned item and verify its condition, we will process the refund or exchange within 10 business days.

4. Refunds:

Refunds will be issued to the original payment method used for the purchase.
Shipping and handling charges are non-refundable, unless the return is due to a faulty or incorrect item received.

5. Exchanges:

If you would like to exchange an item for a different size, color, or style, please contact our customer service team to arrange the exchange.
Exchanges are subject to availability. If the desired item is not available, a refund or store credit may be offered as an alternative.

6. Faulty or Incorrect Items:

If you receive a faulty or incorrect item, please contact our customer service team within 2 days of receiving the item to report the issue.
We will provide instructions for returning the item and may offer a replacement, repair, refund, or store credit, depending on the circumstances.

7. Policy Updates:

We reserve the right to update or modify this returns and exchange policy at any time without prior notice. Any changes will be effective immediately upon posting to our website.